1) Eligibility
- Request a return or refund within 7 days of delivery.
- Items must be unused, sealed (where applicable), and in original condition with packaging.
- Health and personal care items may be ineligible once opened, for safety reasons.
2) How to Start
- Contact us via email or phone with your order details and concern.
- Provide photos or notes if the item is damaged, incorrect, or incomplete.
- Wait for our confirmation and instructions before sending anything back.
3) Replacements and Exchanges
If an item arrives damaged, incorrect, or incomplete, we will prioritize a replacement when stock is available. If not available, we will propose an alternative or proceed with a refund.
4) Refund Method
- Refunds are issued through the original payment channel where possible.
- Processing time depends on your bank or payment provider; we will share expected timelines after approval.
- Delivery fees may not be refundable unless the issue was caused by us.
5) Return Shipping
If a return is approved, we will confirm whether return shipping is covered by us or by the customer, depending on the situation (e.g., wrong item vs. change of mind).
6) Non-Returnable Items
- Opened health or personal care items where hygiene or safety may be affected.
- Items marked as final sale or explicitly noted as non-returnable.
7) Order Verification and Payment Links
After you confirm order details with our team, we will send a payment link through your chosen method. Please complete payment within 24 hours to avoid automatic cancellation.
8) Need Help?
We are here to make the process smooth. Reach out and we will guide you step by step.
- Email: contact@annabelleserenitycourt.shop
- Phone: +63 951 357 2353
- Address: 96 ROTC Hunters Street, Barangay Tatalon, Quezon City, NCR, 1113, Philippines